Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
This role is responsible for analyzing organization processes, converting business workflows for launch, and on-going use of the CRM Platform. The CRM Analyst serves as the technical expert to all departments and areas to create, customize and improve the CRM platform into an effective contact/data management system through support, training, trouble shooting, as well as system customizations, reporting and dashboard building. CRM platform is being used at Olin for admissions processes as well as schoolwide relationship management information for Business Development, Corporate Relations and Alumni and Development.
PRIMARY DUTIES AND RESPONSIBILITIES:
Assist CRM Manager with all components of CRM programs within it including business process & analysis, systems testing, change management and user training, release management, data management, and success measurement.
Create dashboards, views, approval processes, and reports in CRM for data analysis of Olin Business School key performance indicators (KPIs) across all departments and areas.
General database system administration including day to day entry, configuration, data loads, training, support, maintenance, and overall operations of Salesforce.com.
In collaboration with Olin IS’ data manager, plan for major/specific data loads using proven methods.
Provide continuous monitoring and metrics of system usage and data quality and consult with Olin IS’ data manager for best practices.
Analyze existing system to identify trends and provide recommendations for future system enhancement and development.
Design, code, and implement Salesforce.com features such as cases, creation of custom objects, workflows, email alerts and templates, and campaigns.
Work with internal user communities to provide best practices on CRM platform, including training, documentation, and support materials.
Lead day-to-day administration of CRM, including campaign setup, user and license management, data reporting, and coordinate with Olin IS on system maintenance and data needs.
Build and execute CRM communication plans based upon recruitment, events, stakeholder outreach, and marketing plans.
Bachelor’s degree and 3 – 5 years of experience as a Salesforce database Administrator, with hands on configuration experience.
Higher education experience.
Salesforce.com administrator certification.
Demonstrated ability to manage projects to a budget and scope.
Ability to link business processes with product/technical solutions.
Experience with the Salesforce HEDA model.
The hiring range for this position is $51,909 - $67,470 annually.
Department Name/Job Location:
This position is in the Department of Marketing and Communications. This position is for the Danforth Campus.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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