The Director will develop and manage the new CSS Student Debt Consumer Assistance Program with a focus on providing direct assistance to borrowers directly and through the engagement of a corps of highly trained volunteer coaches as well as through a network of CBO partners throughout New York State. Responsibilities include but are not limited to:
Identify the communities hardest hit by student debt, delinquency, and default
Design and develop services and strategies to support consumers in those targeted communities
Establish a network of community partnerships for client recruitment and referrals
Provide support and technical assistance to community partners
Develop and conduct a student debt training program for a cadre of volunteer coaches and provide ongoing supervision and support
Provide training, presentations and community clinics to support borrowers, service providers, and advocates
Develop a system to respond to calls and to inquiries regarding complex and legal student debt issues and maintain thorough case records of services provided and referrals
Identify systemic trends and practices that adversely affect student loan borrowers and work closely with appropriate entities and stakeholders to seek redress and remedies
Maintain up-to-date knowledge and expertise in all facets of student loan debt and analyze significant developments and trends in state and federal practices and reforms
Conduct administrative and legislative advocacy and participate in hearings, public forums, conferences and legislative advocacy days
Assist in the creation and dissemination of testimony, issue briefs, reports and PowerPoint presentations
Develop a network of legal service partner organizations throughout New York State to serve in an advisory capacity in the statewide rollout of the program
Facilitate substantive meetings and calls with partners individually and collectively to engage in strategic planning and coordination of advocacy and media activities.
Must have earned a JD and be admitted to the practice of law in NY
Thorough knowledge of consumer law with student loan debt in particular
Experience in helping student loan borrowers experiencing delinquency and default
Demonstrated leadership in developing and working with coalitions to achieve common goals and priorities
Ability to speak and write clearly, concisely, and persuasively
The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for more than 170 years.
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