Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.
At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.
This Manager of Client Services role leads our North America (NA) Digital Marketing team, composed of Client Strategy Directors, Client Strategy Managers and Client Service Associates.The Manager of Client Services is responsible for delivering a consistently high level of service to our enterprise-level Digital Marketing clients. In this role, the Manager will oversee the health of the client relationships, guiding the team’s development of strategic plans and successful execution while helping our clients to meet their goals. This position reports to the Senior Director, US Managed Services and is a key role in our Global Services organization.
Responsibilities
Deliver on strategic and execution responsibilities in askillful and professional manner, while building a strong delivery team to achieve customer growth targets and to ensure consistency across teams
Identify and launch new service offerings for digital advertising
Collaborate across Managed Services and with Sales, Account Management, Global Support, Product Development and other functional teams to implement client solutions
Ensure service delivery meets high quality standards of all client relationships for NA based upon defined KPIs
Prepare and provide client presentations and support the team in client engagements
Participate in new business efforts and pitches, in partnership with Sales and Account Management
Responsible for data analysis and reporting to senior leadership
Responsible for partnering and collaborating with domestic and global colleagues
Responsible for hiring, coaching, and building a team with top talent to support our clients’ goals
Maintain a close relationship with key accounts and ensure customer satisfaction. This will be achieved through regular and consistent communication, and proactive on-site visits and/or virtual check-ins
Effective communicator to senior management audiences, both internally and externally
Qualifications
If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.
Candidates should possess:
BS or BA degree required
A minimum of 3 years in a digital marketing people management role, or 5+ years of experience leading customer service or digital marketing teams
A strong customer service orientation with deep experience in digital marketing
Ability to develop and maintain long-term customer relationships
Strong business acumen and a track record of delivering customer results
Proven ability to develop strategies and measure results
Experience managing a high performance team in a dynamic, growing company
Experience leading change management initiatives
Experience managing partners and developing relationships
Demonstrated ability to influence decision makers through experience working with large and small brands and/or retailers or through agency work
Proficiency with understanding and interpreting data and in creating relevant recommendations
Proficiency using Excel, flat file, and MS Office applications
Previous experience in at least one segment of online shopping/marketing channels, such as Paid Search and Shopping, Social Media or Retail Media is a plus. (Preferred)
Google Ads or Google Analytics certification is a plus. (Preferred)
What to Expect: The ChannelAdvisor Experience
Together We Win
We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.
Work Where It Works
You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.
Take Time to Recharge
The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life -- and not the other way around.
Give Back To Our Communities
We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.
We’re Growing, Come Grow With Us
We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.
Since 2001, our name has been synonymous with e-commerce growth. Our robust, industry-leading platform enables sellers like you to connect with customers, optimize operations and grow sales channels.
How? It’s simple.
Retailers and brands send a single product data feed to the ChannelAdvisor system, where it’s transformed and optimized to sync with dozens of marketplaces and hundreds of digital marketing channels. As orders and performance information flow back through the ChannelAdvisor system, results are measured and broken down to help you make better decisions about your e-commerce strategies.
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