As part of the Enrollment Management and Marketing Division, the Enrollment Solutions Manager ensures the efficiency and effectiveness of the application process; coordinates the development, operations and training in Technolutions Slate; supports enrollment management communications across campus; manages enrollment data collection and reporting; and works closely with the Vice-President for Enrollment Management & Marketing (VPEMM) on strategic enrollment projects and initiatives. The Enrollment Solutions Manager reports directly to the VPEMM and provides leadership to internal and external constituencies.
Ensure efficiency and effectiveness throughout the application process to provide prospective students with a seamless experience to enrollment.
Create and maintain business processes involving system-tracked information, such as admission inquiries and applications, prospective student visits, interviews and events, college fairs, high school visits, admission file review and decision notification, financial aid awarding, and enrollment deposits.
Develop and deliver regularly scheduled enrollment reports and ad-hoc data requests.
Assist in establishing strategic goals, assessing communication effectiveness, and developing enrollment-focused admissions policies and procedures.
Lead the development, maintenance and testing of all inquiry forms and applications.
Produce, maintain and deliver CRM (Slate) user documentation and training.
Oversee the implementation of Enrollment Management communications developed by the admissions, financial aid, and marketing and communications teams.
Collaborate with campus constituencies (e.g. faculty, staff, coaches) in support of efforts to achieve enrollment goals.
Oversee the development, management, and maintenance of enrollment CRM solutions and related enrollment software.
Manage data processing in collaboration with admissions staff, cross-campus partners, and external partners and vendors.
Collaborate with IT and other campus offices to implement and oversee interoperability between Slate, the student information system, and connectivity between AU systems.
Ensure consistent standards and quality control for enrollment software based on current industry best-practices.
Provide leadership and training as needed for the application processors.
Represent the division on committees and collaborate with the Office of Institutional Effectiveness on data needs.
Maintain all Common Application and Centralized Application System (CAS) platforms.
Oversee the import and export of data in Slate related to enrollment.
Perform other work-related duties as assigned.
Bachelor's Degree in Higher Education, Information Technology, or related discipline
Minimum of five (5) years of experience in admissions, enrollment management, or higher education administration
Previous experience working with application processing
Intermediate level understanding of system integration
Intermediate knowledge of Excel and manipulation of data fields and file types
Proficiency in processes related to importing and exporting data
Experience with system migration and planning of software updates
Extensive knowledge of application processing and applications systems
Ability to train and develop end users
Excellent interpersonal skills
Excellent communication skills and ability to manage very detailed processes
Ability to work on an energetic team, be self-driven/self-motivated, and meet deadlines
Ability to develop and maintain consistency across users and maintain data hygiene
Able to work on multiple projects concurrently and meet hard deadlines
Excellent communication skills (written and oral)
Ability to work collaboratively with others as a team player
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.
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